– We are not responsible for the loss, damage, delay or any anomaly in the package or its arrival caused by the delivery service.
– In case your package has been returned by the delivery service, the customer must cover the shipping cost to send it again.
– We are not responsible for incorrect information, it is the customer’s responsibility to provide the required information.
– In order to make any claim by Correos de Mexico you have up to 3 months to make the claim from the moment we send you the tracking number.
– In order to make any claim by FEDEX/DHL you have 21 days to make the claim since we send you the tracking number.
– It is the customer’s responsibility to track the shipment.
– Remember to check your email spam folder so you don’t miss any notification about your order.
We do not work directly with the couriers, any inconvenience should be communicated with the responsible courier.